{"id":7357,"date":"2025-07-23T12:22:25","date_gmt":"2025-07-23T12:22:25","guid":{"rendered":"https:\/\/lamerz.com\/?page_id=7357"},"modified":"2025-07-23T12:22:25","modified_gmt":"2025-07-23T12:22:25","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/lamerz.com\/ar\/warranty-policy\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0636\u0645\u0627\u0646"},"content":{"rendered":"<hr data-start=\"240\" data-end=\"243\" \/>\n<p data-start=\"207\" data-end=\"238\"><strong data-start=\"207\" data-end=\"238\">Last Updated: December 17, 2023<\/strong><\/p>\n<h3 data-start=\"245\" data-end=\"271\">1. Warranty Coverage<\/h3>\n<p data-start=\"273\" data-end=\"479\">Lamerz offers a <strong data-start=\"289\" data-end=\"318\">one-year limited warranty<\/strong> from the date of delivery for the Lamerz IPL Hair Removal Devices.<br data-start=\"384\" data-end=\"387\" \/>This warranty covers <strong data-start=\"408\" data-end=\"461\">manufacturer defects in materials and workmanship<\/strong> under normal use.<\/p>\n<hr data-start=\"481\" data-end=\"484\" \/>\n<h3 data-start=\"486\" data-end=\"510\">2. What Is Covered<\/h3>\n<ul data-start=\"512\" data-end=\"769\">\n<li data-start=\"512\" data-end=\"590\">\n<p data-start=\"514\" data-end=\"590\">Device not powering on or malfunctioning due to internal hardware failure.<\/p>\n<\/li>\n<li data-start=\"591\" data-end=\"631\">\n<p data-start=\"593\" data-end=\"631\">LED screen not functioning properly.<\/p>\n<\/li>\n<li data-start=\"632\" data-end=\"692\">\n<p data-start=\"634\" data-end=\"692\">Issues with pulse flash activation not caused by misuse.<\/p>\n<\/li>\n<li data-start=\"693\" data-end=\"769\">\n<p data-start=\"695\" data-end=\"769\">Cooling function not working as intended (for devices with Ice Cooling).<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"771\" data-end=\"853\">If your product proves to be defective during the warranty period, we will either:<\/p>\n<ul data-start=\"855\" data-end=\"993\">\n<li data-start=\"855\" data-end=\"886\">\n<p data-start=\"857\" data-end=\"886\">Repair the item at no cost,<\/p>\n<\/li>\n<li data-start=\"887\" data-end=\"933\">\n<p data-start=\"889\" data-end=\"933\">Replace it with a new or refurbished unit,<\/p>\n<\/li>\n<li data-start=\"934\" data-end=\"993\">\n<p data-start=\"936\" data-end=\"993\">Or offer a partial refund if neither option is available.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"995\" data-end=\"998\" \/>\n<h3 data-start=\"1000\" data-end=\"1028\">3. What Is Not Covered<\/h3>\n<p data-start=\"1030\" data-end=\"1062\">The warranty does <strong data-start=\"1048\" data-end=\"1055\">not<\/strong> cover:<\/p>\n<ul data-start=\"1064\" data-end=\"1401\">\n<li data-start=\"1064\" data-end=\"1124\">\n<p data-start=\"1066\" data-end=\"1124\">Damage caused by misuse, accidents, dropping, or impact.<\/p>\n<\/li>\n<li data-start=\"1125\" data-end=\"1167\">\n<p data-start=\"1127\" data-end=\"1167\">Unauthorized modifications or repairs.<\/p>\n<\/li>\n<li data-start=\"1168\" data-end=\"1220\">\n<p data-start=\"1170\" data-end=\"1220\">Cosmetic damage (scratches, dents, normal wear).<\/p>\n<\/li>\n<li data-start=\"1221\" data-end=\"1285\">\n<p data-start=\"1223\" data-end=\"1285\">Damage from improper cleaning or exposure to water\/moisture.<\/p>\n<\/li>\n<li data-start=\"1286\" data-end=\"1348\">\n<p data-start=\"1288\" data-end=\"1348\">Use of the product not in accordance with the user manual.<\/p>\n<\/li>\n<li data-start=\"1349\" data-end=\"1401\">\n<p data-start=\"1351\" data-end=\"1401\">Devices purchased from <strong data-start=\"1374\" data-end=\"1400\">unauthorized resellers<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1403\" data-end=\"1406\" \/>\n<h3 data-start=\"1408\" data-end=\"1439\">4. Warranty Claim Process<\/h3>\n<p data-start=\"1441\" data-end=\"1497\">To initiate a warranty claim, please follow these steps:<\/p>\n<ol data-start=\"1499\" data-end=\"1924\">\n<li data-start=\"1499\" data-end=\"1634\">\n<p data-start=\"1502\" data-end=\"1634\"><strong data-start=\"1502\" data-end=\"1514\">Email us<\/strong> at <strong><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1518\" data-end=\"1565\">support@lamerz.com<\/a><\/strong> with the subject line:<br data-start=\"1588\" data-end=\"1591\" \/><code data-start=\"1594\" data-end=\"1634\">\"Warranty Claim \u2013 [Your Order Number]\"<\/code><\/p>\n<\/li>\n<li data-start=\"1636\" data-end=\"1826\">\n<p data-start=\"1639\" data-end=\"1685\">Include the following details in your email:<\/p>\n<ul data-start=\"1689\" data-end=\"1826\">\n<li data-start=\"1689\" data-end=\"1702\">\n<p data-start=\"1691\" data-end=\"1702\">Full name<\/p>\n<\/li>\n<li data-start=\"1706\" data-end=\"1722\">\n<p data-start=\"1708\" data-end=\"1722\">Order number<\/p>\n<\/li>\n<li data-start=\"1726\" data-end=\"1746\">\n<p data-start=\"1728\" data-end=\"1746\">Date of purchase<\/p>\n<\/li>\n<li data-start=\"1750\" data-end=\"1778\">\n<p data-start=\"1752\" data-end=\"1778\">Description of the issue<\/p>\n<\/li>\n<li data-start=\"1782\" data-end=\"1826\">\n<p data-start=\"1784\" data-end=\"1826\">Clear photos or videos showing the problem<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1828\" data-end=\"1924\">\n<p data-start=\"1831\" data-end=\"1924\">Our support team will review your claim and respond within 2\u20135 business days with next steps.<\/p>\n<\/li>\n<\/ol>\n<hr data-start=\"1926\" data-end=\"1929\" \/>\n<h3 data-start=\"1931\" data-end=\"1954\">5. Shipping Costs<\/h3>\n<ul data-start=\"1956\" data-end=\"2232\">\n<li data-start=\"1956\" data-end=\"2055\">\n<p data-start=\"1958\" data-end=\"2055\">If the claim is <strong data-start=\"1974\" data-end=\"1986\">approved<\/strong>, we will cover the cost of shipping for the replacement or repair.<\/p>\n<\/li>\n<li data-start=\"2056\" data-end=\"2165\">\n<p data-start=\"2058\" data-end=\"2165\">In some cases, the customer may be required to return the original device before a replacement is issued.<\/p>\n<\/li>\n<li data-start=\"2166\" data-end=\"2232\">\n<p data-start=\"2168\" data-end=\"2232\">Return instructions will be provided upon approval of the claim.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2234\" data-end=\"2237\" \/>\n<h3 data-start=\"2239\" data-end=\"2280\">6. Warranty for Replacement Devices<\/h3>\n<p data-start=\"2282\" data-end=\"2426\">Any replacement device sent under warranty is <strong data-start=\"2328\" data-end=\"2357\">covered for the remainder<\/strong> of the original warranty period or <strong data-start=\"2393\" data-end=\"2404\">90 days<\/strong>, whichever is longer.<\/p>\n<hr data-start=\"2428\" data-end=\"2431\" \/>\n<h3 data-start=\"2433\" data-end=\"2459\">7. Proof of Purchase<\/h3>\n<p data-start=\"2461\" data-end=\"2690\">To be eligible for warranty service, you must provide <strong data-start=\"2515\" data-end=\"2536\">proof of purchase<\/strong> from <a class=\"\" href=\"https:\/\/lamerz.com\" target=\"_new\" rel=\"noopener\" data-start=\"2542\" data-end=\"2574\">lamerz.com<\/a>.<br data-start=\"2575\" data-end=\"2578\" \/>We do not offer warranty service for devices purchased through third-party marketplaces or unauthorized sellers.<\/p>\n<hr data-start=\"2692\" data-end=\"2695\" \/>\n<h3 data-start=\"2697\" data-end=\"2716\">8. Contact Us<\/h3>\n<p data-start=\"2718\" data-end=\"2939\">If you have any questions about our Warranty Policy, feel free to contact us:<br data-start=\"2795\" data-end=\"2798\" \/>\ud83d\udce7 <strong data-start=\"2801\" data-end=\"2811\">Email:<\/strong> <a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"2812\" data-end=\"2859\">support@lamerz.com<\/a><br data-start=\"2859\" data-end=\"2862\" \/>\ud83c\udf10 <strong data-start=\"2865\" data-end=\"2882\">Contact Page: <a href=\"https:\/\/lamerz.com\/contact-us\/\">https:\/\/lamerz.com\/contact-us\/<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: December 17, 2023 1. Warranty Coverage Lamerz offers a one-year limited warranty from the date of delivery for the Lamerz IPL Hair Removal Devices.This warranty covers manufacturer defects in materials and workmanship under normal use. 2. What Is Covered Device not powering on or malfunctioning due to internal hardware failure. LED screen not [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7357","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/lamerz.com\/ar\/wp-json\/wp\/v2\/pages\/7357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lamerz.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lamerz.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lamerz.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lamerz.com\/ar\/wp-json\/wp\/v2\/comments?post=7357"}],"version-history":[{"count":1,"href":"https:\/\/lamerz.com\/ar\/wp-json\/wp\/v2\/pages\/7357\/revisions"}],"predecessor-version":[{"id":7537,"href":"https:\/\/lamerz.com\/ar\/wp-json\/wp\/v2\/pages\/7357\/revisions\/7537"}],"wp:attachment":[{"href":"https:\/\/lamerz.com\/ar\/wp-json\/wp\/v2\/media?parent=7357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}