Last Updated: May 19, 2025
1. Our 90-Day Satisfaction Guarantee
We offer a 90-day money-back guarantee from the date you receive your Lamerz IPL Hair Removal Devics.
If you are not satisfied with your purchase for any reason during this period, you may return the item for a full refund, subject to the conditions below.
2. Eligibility for Return
To qualify for a return and refund, the following conditions must be met:
Timeframe: Your return request must be initiated within 90 days of the delivery date.
Proof of Purchase: You must provide your order number or a valid proof of purchase from lamerz.com.
Condition: The device must be returned in its original condition, including all accessories, manuals, and original packaging. Reasonable usage is accepted, but items showing excessive wear or damage may not qualify for a full refund.
Hygiene: Due to the personal nature of the product, it must be returned in a clean and sanitary condition. Items returned in an unsanitary condition may be rejected.
Non-returnable items:
Gift cards
Products not purchased directly from lamerz.com
3. How to Initiate a Return
To start the return process:
Contact Us: Email us at support@lamerz.com with the subject line:
“Return Request – [Your Order Number]”Include the following details:
Your full name
Order number
Date of purchase
Reason for return (to help us improve our products and service)
Wait for Instructions: Our support team will reply with return instructions and the return shipping address.
4. Shipping Your Return
Return Shipping Costs: Customers are responsible for return shipping fees. We recommend using a trackable shipping method and shipping insurance, as we cannot guarantee receipt of returned items.
Packaging: Ensure all items are securely packaged in the original box to prevent damage during return transit.
5. Refunds
Once your return is received and inspected:
You will receive an email confirming receipt and whether your return has been approved.
If approved, your refund will be processed back to your original method of payment within 7–10 business days.
Depending on your bank or credit card provider, posting the refund may take additional time.
Partial Refunds (if applicable):
Items returned damaged or incomplete for reasons not due to our error.
Items returned after the 90-day window may be rejected or refunded partially at our discretion.
Shipping Fee Deduction:
If you received free shipping with your original purchase, the actual shipping cost based on your destination will be deducted from your refund. This ensures we can continue offering fair pricing and service for all customers.
6. Exchanges
We only replace items that are defective or damaged upon arrival.
To request an exchange for the same item, please contact us at support@lamerz.com and include photos of the item and packaging.
7. Order Cancellation
Orders can be cancelled only before they are shipped.
If your order has already been processed or shipped, you must follow the standard Return & Refund process.
To request cancellation, contact us as soon as possible at support@lamerz.com.
8. Contact Us
If you have any questions regarding this policy, feel free to reach out:
📧 Email: support@lamerz.com
🌐 Contact Page: https://lamerz.com/contact-us/